Refund policy

Return Period:

• 14-day cooling-off period: Under the Consumer Contracts Regulations, UK consumers have a legal right to return most goods within 14 days of receipt for a full refund, even if they’ve simply changed their mind. 
• This does not apply if the product has been used.

Condition of Goods:

• Items must be returned in an unused condition, with original packaging and tags intact.
• For clothing, the item must be unworn, and for electronics, they must be unopened (unless faulty).

Faulty Goods:

• If goods are defective or faulty please contact us immediately, consumers are entitled to a, replacement, or repair. This applies regardless of the 14-day cooling-off period and can extend up to 30 days for faulty items.

Exceptions:

• Certain products are exempt from the 14-day return rule, such as:
  • Custom-made or personalized items.
  • Sealed goods such as, gloves and helmets that have been opened.
  • Inner tubes cannot be used.

Return Process:

• To return an item please contact us so we can assist in returning an item to us via post or visit and drop of in-store.
• You may need to cover the cost of return shipping unless the item is faulty.
  For Electric scooters carriage is a considerable cost that we will not cover, Equally the initial delivery cost will be deducted from the refund amount.

Refunds:

• Once the returned item is received and inspected, refunds are typically issued within 14 days. The refund is usually credited to the original payment method.
• Store credit can be provided if wanted.